Privacy Policy.

• Keeping ticket holders’, members’ and applicants’ personal information, payment methods and transaction history private and secure is of the utmost importance to us.
• We request personal data from new applicants to streamline the check-in process for our events. Collection of this data is essential to us meeting this requirement on our planning permit and liquor licence.
• We collect personal information directly from individuals, including their full name, email address, telephone number and date of birth. Pine Bar does not collect sensitive information as defined under the Privacy Act.

• Pine Bar collects personal information primarily when individuals submit information through the web forms on our website.
• We also collect personal information when individuals interact with the member area of our website.
• Additionally, we collect personal information when individuals contact us by phone or by using the contact form available on our website.
• All personal information is collected directly from the individual unless it is unreasonable or impracticable to do so.

• Pine Bar collects, holds and uses personal information to provide and manage our services effectively.
• We use personal information to administer user accounts or memberships and ensure that individuals can access the features and benefits associated with those accounts.
• We use personal information to process payments securely through our authorised payment provider, Stripe.
• We rely on personal information to respond to enquiries, provide customer support and communicate with individuals regarding their use of our services.
• We use personal information to facilitate the proper operation, maintenance and security of our website.
• We may use personal information to perform administrative, operational and internal business functions that support our service delivery.
• We also use personal information as required to comply with our legal and regulatory obligations.
• Pine Bar will not use personal information for purposes other than those listed above unless we are authorised or required to do so by law.

• Pine Bar engages trusted third-party service providers solely to enable the proper functioning of our business operations.
• We use WordPress to support the hosting, management and technical functionality of our website.
• We use Stripe to securely process payments and manage related financial transactions.
• These service providers may collect or process personal information on our behalf, but only to the extent necessary for them to perform the services we engage them to provide.
• Pine Bar does not permit these third-party service providers to use personal information for their own marketing activities or for any purpose unrelated to the services they provide to us.

• Pine Bar does not disclose, sell, rent, or trade personal information to any third party under any circumstances.
• We may disclose personal information only when it is necessary for the purpose of delivering our services, such as providing information to our payment processor for authorised transactions.
• Personal information may also be disclosed where we are required or authorised to do so by law, including in response to a valid request from a government or regulatory authority.
• We may disclose personal information if the individual has provided their express consent for the disclosure.
• Pine Bar does not transfer personal information outside Australia and we do not store personal information using overseas cloud services.

• Pine Bar takes reasonable steps to ensure that personal information is stored securely and protected from misuse, interference, or loss.
• We implement reasonable physical, electronic and procedural safeguards to protect personal information from unauthorised access, modification, or disclosure.
• If personal information is no longer required for the purposes for which it was collected, we take reasonable steps to delete or de-identify the information in accordance with the requirements of the Privacy Act.

• Individuals may request access to the personal information that Pine Bar holds about them at any time.
• Individuals may also request that their personal information be corrected if they believe that it is inaccurate, incomplete, or out of date.
• Requests for access or correction may be made through the member area of our website or by contacting us via the details provided in Section 10 of this Policy.
• Pine Bar will take reasonable steps to respond to all requests within a reasonable period and in accordance with the Australian Privacy Principles.

8.1 Use of Cookies

• Pine Bar uses cookies and similar tracking technologies to enhance the functionality of our website and improve the user experience.
• Cookies are small data files that are placed on an individual’s device when they visit our website and are used to recognise returning users and store certain preferences.
• Cookies help us ensure that our website operates efficiently and that users can navigate and access the website’s features without interruption.

8.2 Website Analytics

• Our website may use analytics tools to collect information about how individuals interact with the site.
• These tools may collect data such as the pages visited, the time spent on each page, the type of device and browser used and the website that referred the user to our site.
• This information is aggregated and does not personally identify users.
• We use this data solely to analyse website performance, identify areas for improvement and enhance the overall user experience.

8.3 Third-Party Cookies

• Some third-party tools and integrations used on our website may place their own cookies on users’ devices.
• These cookies may be used to support embedded services, payment processing, or plugins that form part of the website’s functionality.
• Any use of third-party cookies is governed by the privacy policies of the respective providers and Pine Bar does not control how these cookies are used.

8.4 Managing Cookies

• Users may disable cookies or adjust their cookie preferences through their browser settings.
• If cookies are disabled, some features of the website may not function correctly and certain services may not be fully accessible.

• Security cameras are located at the entrance of our venue and at key egress areas on the ground floor per our council permit and liquor licence requirements. There are no CCTV cameras in the upstairs play areas. The footage is stored locally on a high-end, multi-level encrypted system which has extensive data access protocols while the system is active and if the hard drive is removed from the unit.
• We may be required by law to provide this footage to the Victorian or Government police.

• These systems are all password protected, accessible only by senior management, who have signed non-disclosure and no distribution agreements, enforceable by Australian law.

• Individuals who have questions, concerns, or complaints about this Privacy Policy or the way Pine Bar handles personal information may contact us using the contact form available on our website or by calling us using the telephone number provided.
• We will make every effort to respond to all enquiries and complaints promptly and in accordance with our obligations under the Australian Privacy Principles.
• If an individual is not satisfied with our response, they may contact the Office of the Australian Information Commissioner (OAIC) for further assistance or to lodge a complaint.

• Pine Bar may amend or update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations.
• The most current version of the Policy will always be published on our website and will take effect immediately upon posting.
• We encourage individuals to review this Privacy Policy periodically to stay informed about how we manage personal information.